Terms And Conditions

ghostwriting.co.nz is a digital agency that delivers a comprehensive array of professional writing services tailored for both individuals and businesses across the New Zealand. This website is officially registered under our brand, affirming its authenticity. It is crucial to familiarise yourself with the terms that regulate your use of our site. We strongly advise you to thoroughly review these Terms and Conditions to understand the restrictions and guidelines associated with accessing and navigating our platform.

These Terms & Conditions constitute a legally binding agreement between you, the client ("you" or "user"), and ghostwriting.co.nz ("we," "us," or "our"). By visiting our site, engaging in any activities, or utilizing our services, you confirm that you have read, understood, and accepted these terms without any reservations.

ghostwriting.co.nz offers a diverse range of services. Our expertise spans ghostwriting for autobiographies, novels, memoirs, and various eBooks. Additionally, we provide support with creating Wikipedia pages, author websites, social media marketing, and book publishing. The terms outlined in this document apply to all the services we provide.

By accepting these terms, you may opt to receive newsletters, marketing updates, promotional offers, or other informative content from us via email. To unsubscribe from any of our communications, please reach out to us at info@ghostwriting.co.nz

When subscribing to our services, you may be asked to provide specific details, including personal and payment information. Ensuring that this information is accurate and complete is essential for the efficient processing of your subscription.

We may employ third-party payment processors to handle transactions. By providing your details, you consent to the sharing of necessary information with these third parties for payment purposes.

ghostwriting.co.nz reserves the right to refuse or cancel any order due to service unavailability, pricing errors, or other issues in the order process. We may also cancel orders if we detect any fraudulent or unauthorized activities.

We prioritize delivering high-quality services and strive to meet our clients' expectations. However, if you are dissatisfied with our work, you may request a refund. Key points of our refund policy are as follows:

• ✔ If our Ghostwriting services fall short of your expectations, you may request up to two author changes. Should you remain unsatisfied after these changes and wish to pursue a refund, your request will be evaluated by our senior management. They will review the project progress and the reasons for your refund claim to determine the appropriate refund amount.
• ✔ Marketing Services (including SMM, SMO, Author Website, Press Release, SEO, etc.): Refunds are not offered for marketing services. These services require advanced payment, and once you approve our strategy, refund requests will be denied.
• ✔ Publishing Services: The publishing process involves several stages, such as formatting, editing, and design. As these services are non-refundable, once we initiate the publication, refunds will not be provided.

We offer free edits to ensure client satisfaction, with the following revision guidelines:

• ✔ Ghostwriting Services: : You are entitled to a specified number of revisions at no extra cost, as detailed in your contract. Further revisions will incur additional charges
• ✔ Other Services: : Revision requests for marketing and publishing services are handled on a case-by-case basis. The extent of revisions will depend on the scope of work and the terms of the agreement.

• ✔ Minor Errors or Technical Issues : : Refunds will not be issued for delays or issues stemming from minor errors, such as typographical mistakes, grammatical issues, discrepancies in word count, or reference inclusions.
• ✔ Client-Induced Delays: We will not be held responsible for delays caused by the client. Refunds are not available in these instances.
• ✔ Insufficient Word Count: Refund requests based solely on the word count being lower than expected will not be accepted.
• ✔ Unreported Concerns: Refunds will not be granted if the client has not previously reported any issues with the delivered work.
• ✔ New Requirements or Excessive Demands: Refunds will not be considered if delays result from the client adding new requirements or making unreasonable demands after the order was placed.
• ✔ Tips Exclusion: Refunds will not be issued for tips given to our writers or team members.

• ✔ Before Work Begins: Clients wishing to cancel and request a refund before work has begun may do so within one business day of placing their order. The request must be submitted via email.
• ✔ After Work Begins: Refund requests made after work has started will only be reviewed if the client has utilized at least three revisions. In such cases, a partial refund may be offered to fairly compensate our team.

• ✔ On-Time Delivery Promise: We guarantee on-time delivery. If a project is delayed due to unforeseen circumstances and the client has made at least three contact attempts, a 50% refund may be issued. Documentation proving the delay was our fault is required.
• ✔ Client-Related Delays: No refunds will be provided for delays caused by the client's actions.
• ✔ Mutual Resolution: Refunds will be handled through mutual agreement between the client and ghostwriting.co.nz.
• ✔ Partial Refunds In some cases, partial refunds or future discounts may be offered as compensation.

We are dedicated to providing high-quality work that aligns with our clients' objectives. We welcome feedback and will take action to address any concerns by reassigning or rewriting the work as needed to achieve satisfaction. Refund requests will be considered only if the client has formally requested at least three revisions and has communicated their concerns to our support or project management team on three separate occasions within a two-week timeframe. All communications, progress updates, and delivery issues during both pre-sales and post-sales stages should be managed through our project management tool, official email, or designated contact numbers. Beware of any calls or emails from unverifiable sources claiming to represent ghostwriting.co.nz as we are not liable for any scams or fraudulent activities from such sources.

The website, including its logo, trademark, domain name, and all interactive features, is legally owned by us. Users are forbidden from distributing, modifying, transferring, downloading, or reposting any part of our website content for personal or commercial use without explicit permission. The content produced by our team remains our property until full payment is received. Ownership rights transfer to clients only after the project is completed and all payments are made. User-provided content remains the intellectual property of the user. The content, features, and services available on ghostwriting.co.nz are protected under copyright, trademark, and other applicable laws. Users must seek written authorization from ghostwriting.co.nz before utilizing our services.

ghostwriting.co.nz values intellectual property rights and handles copyright infringement claims diligently. If you suspect your copyright has been violated or if you represent a copyright owner, please reach out to us with detailed information. Note that submitting false claims aimed at damaging ghostwriting.co.nz may result in liability for damages, including legal costs.

When using the services of ghostwriting.co.nz, users must comply with the following rules:

• ✔ Refrain from activities that breach local or international laws.
• ✔ Avoid exposing minors to inappropriate or harmful content.
• ✔ Do not send unsolicited ads, spam, or promotional materials.
• ✔ Do not impersonate individuals, organizations, or company representatives.
• ✔ Respect the rights of others and avoid any threatening, fraudulent, or illegal behavior.
• ✔ Do not obstruct or hinder other users' access to ghostwriting.co.nz.
• ✔ Avoid engaging in activities that could damage ghostwriting.co.nz or its users.
• ✔ Do not expose ghostwriting.co.nz to legal or financial liability.

Additionally, users must not:

• ✔ Utilize automated tools, such as bots or spiders, to access, copy, or monitor our content.
• ✔ Use devices or software that disrupts the functionality of ghostwriting.co.nz.
• ✔ Introduce malicious software like viruses or malware to our systems.
• ✔ Attempt unauthorized access to any part of our infrastructure, including servers and databases.
• ✔ Engage in denial-of-service or distributed denial-of-service attacks.
• ✔ Post false reviews or ratings that could damage our reputation.
• ✔ Interfere with the normal operation of ghostwriting.co.nz.

ghostwriting.co.nz is not liable for any indirect or incidental damages resulting from our services. Our responsibility is limited to the amount paid by the customer. Except as required by law, ghostwriting.co.nz, including its officers, directors, employees, and affiliates, will not be held liable for any direct or indirect damages arising from the use of our services. If found liable, the claimant must cover any related costs, such as legal fees, arbitration, or litigation expenses. In cases of liability, our compensation is capped at the amount paid for the service, with no additional damages awarded. Some jurisdictions may not allow the exclusion of certain damages, so this limitation may not apply universally.

The laws of New Zealand will govern these Terms and Conditions. If ghostwriting.co.nz fails to enforce any provision or right under these terms, it does not imply a waiver of such rights. Should any part of these terms be deemed invalid by a court, the remaining provisions will remain in force. These terms constitute the complete agreement between ghostwriting.co.nz and its users, superseding any previous agreements.

ghostwriting.co.nz reserves the right to modify, withdraw, or amend any part of our services or materials at our discretion, with or without prior notice. We will not be held responsible for any unavailability of services during such modifications. We may also restrict access to certain features or to the entire service as needed.

We may update, revise, or amend these Terms and Conditions at any time without prior notice. Users should regularly check this page for any changes. The "Effective Date" at the top of the page will indicate the most recent revision. Continued use of ghostwriting.co.nz services implies acceptance of the updated terms. If you disagree with any changes, you should cease using our services.

A waiver of any provision of these Terms and Conditions does not constitute a waiver of any other provisions or rights. Failure to enforce any term does not imply a waiver of that term or any other rights. If any term is found invalid or unenforceable, it will be limited or removed as necessary, while the rest of the terms will remain effective.

By using ghostwriting.co.nz services, you acknowledge and agree to abide by these Terms and Conditions.